EffectiveMeetings.com: "Are You a Good Listener?"
Read these points to consider in determining whether you are a good listener. You do not need a separate piece of paper for this reading; simply look at each of the six suggestions to become a better listener and ask yourself if you currently follow these ideas. If not, identify any specific issues you may have with active listening so that you can focus on improving those shortcomings while maintaining the aspects of active listening that you already perform well.
Click http://www.effectivemeetings.com/productivity/communication/listener.asp link to open resource.