Dr. Steven R. Van Hook's "The Customer Service Workplace"
Read this article on the customer service workplace. Be sure to take careful notes to help study for the unit quiz and final exam. Spend 30 minutes visiting the featured customer workplace for examples of effective customer service tactics. If you can find employment listings of interest to you on that website, you may want to investigate those.
Click https://s3.amazonaws.com/saylordotorg-resources/wwwresources/site/wp-content/uploads/2013/03/CUST105-1.1-FINAL.pdf link to open resource.