Michael Searles' "The Power of Visual Communication with Billion Dollar Graphics"
Listen to this podcast, which focuses on connecting business success with visual communication. You will find that the guest interviewed in this podcast focuses on the level of business management rather than customer service. However, you need to realize that many management decisions impact your role as a customer service agent, too. As a result, understanding why those decisions are made should also be important to you. Pay particular attention to the rationale for visual communication in business settings, which the guest provides at the 6:55-minute mark.
Click mike-parkinson-billion-dollar-graphics.mp3 link to view the file.