PRDV104: Professional Etiquette

Upon successful completion of this unit, the student will be able to:

• distinguish among the three main forms of communication in the workplace: verbal, nonverbal, and virtual;
• identify proper and improper uses of workplace communication;
• discuss the effects that inadequate or improper communication may have on the work environment;
• explain the potential repercussions of poor listening in the workplace;
• identify examples of the proper and improper use of technology in the workplace; and
• evaluate how technology affects communication in the workplace.