Course Terms of Use
All Saylor Academy courses are licensed under a Creative Commons Attribution 3.0 Unported License. For licensing purposes, a "course" is defined as the structure, syllabus, learning outcomes, unit descriptions, and the framing text that accompanies resources curated from third parties. That excludes the third party resources themselves, including the following resources used in this course, which contain the individual licenses listed below:
A Primer on Communication Studies:
- Provided
without attribution as requested by the work's original creator or licensor.
- Licensed
under CC BY 3.0
An Introduction to Group Communication:
- Provided
without attribution as requested by the work's original creator or licensor.
- Licensed
under CC BY-NC-SA 3.0
Boundless Communications:
- Provided without
attribution as requested by the work's original creator or licensor.
- Licensed under CC BY-SA 4.0
Braingle Resources:
- Attributed
to Braingle
- Licensed under CC BY-SA 3.0
- Original may be found here: http://www.braingle.com/mind/test_letters.php
Business Communication for Success:
- Provided without
attribution as requested by the work's original creator or licensor.
- Licensed under CC BY-NC-SA 3.0
Carol Kinsey Goman Resources:
- Attributed to Carol
Kinsey Goman
- Licensed under CC BY 3.0
- Original may be found here: http://leehopkins.com/ckg-venus-mars-workplace-communication.html
Customer Service Reader:
- Attributed to Customer
Service Reader
- Licensed under CC BY-NC-SA 2.5
- Original may be found
here: http://customerservicereader.typepad.com/
dafink3 Resources:
- Attributed
to dafink3
- Licensed under CC BY 3.0
- Original may be found
here: https://www.youtube.com/watch?v=j7nPAv8q5o4
Dan Lok's Resources:
- Attributed to Dan Lok
- Licensed under CC BY 3.0
- Original may be found here: https://www.youtube.com/watch?v=Y7XEw_WHsOY
David Holly's Resources:
- Provided without attribution as requested by the work's original creator or licensor.
- Licensed under CC BY 3.0
Dialogics Resources:
- Attributed
to TalkWorks
- Licensed under CC BY-SA 3.0
- Original may be found
here: http://talkworks.wikidot.com/
Dianna Booher's Resources:
- Attributed to Dianna
Booher
- Licensed under CC BY 3.0
- Original may be found here: https://www.youtube.com/watch?v=Ie9EZRDV64o
Doug Emerson Resources:
- Provided without
attribution as requested by the work's original creator or licensor.
- Licensed under CC BY-NC-SA 3.0
Eric Hellman's Resources:
- Provided without attribution as requested by the work's original creator or licensor.
- Licensed under CC BY 3.0
Evil Genius Leadership Consultants Resources:
- Attributed to Jason LeDuc
- Licensed under CC BY 3.0
- Original may be found
here: https://youtu.be/JsxVK_DypBc
Evolved Sound Resources
- Attributed to Evolved
Sound
- Licensed under CC BY 3.0
- Original may be found
here: https://www.youtube.com/watch?v=SA9_93jolKA
Haapsalu Vocational Education Centre Resources:
- Attributed to Haapsalu
Vocational Education Centre
- Licensed under CC BY-SA 3.0
- Original may be found
here: http://talkworks.wikidot.com/
Harvard Kennedy School Resources:
- Attributed to Harvard
Kennedy School
- Licensed under CC BY 3.0
- Original may be found here: https://journalistsresource.org/studies/society/social-media/multitasking-social-media-distraction-what-does-research-say
Heidi Cohen Resources:
- Provided without
attribution as requested by the work's original creator or licensor.
- Licensed under CC BY-NC-SA 3.0
Intercultural Service Research Resources:
- Attributed to
Intercultural Service Research
- Licensed under CC BY-SA 3.0
- Original may be found
here: http://intercultural-service-research.wikispaces.com/
International Business Resources:
- Provided without attribution
as requested by the work's original creator or licensor.
- Licensed under CC BY-NC-SA 3.0
Introduction to Tourism and Hospitality in BC:
- Attributed
to Morgan Westcott
- Licensed
under CC BY 4.0
- Original
may be found here: https://opentextbc.ca/introtourism/chapter/chapter-9-customer-service/
Jatai Academy Resources:
- Attributed to Jatai
Academy
- Licensed under CC BY 3.0
- Original may be found
here: https://www.youtube.com/watch?v=vpzocEnBuHI
John Lee Resources:
- Attributed to John Lee
- Licensed under CC BY 3.0
- Original may be found here: http://www.choosehelp.com/topics/couples-counseling/good-communication-2013-are-you-a-good-listener-test-yourself-and-then-learn-how-to-improve-1
Kathleen Hanover Resources:
- Attributed to Kathleen
Hanover
- Licensed under CC BY 3.0
- Original may be found
here: https://www.youtube.com/watch?v=7xrX_cA5pUc
Ken Norton Resources:
- Provided without
attribution as requested by the work's original creator or licensor.
- Licensed under CC BY-NC 4.0
Lowell C Matthews and Bharat Thakkar Resources:
- Attributed to Lowell
C Matthews and Bharat Thakkar
- Licensed under CC BY 3.0
- Original may be found here: https://www.intechopen.com/books/globalization-education-and-management-agendas/the-impact-of-globalization-on-cross-cultural-communication
Luciano Passuello Resources:
- Provided without
attribution as requested by the work's original creator or licensor.
- Licensed under CC BY-NC 3.0
Mark Tewart Resources:
- Attributed to Mark Tewart
- Licensed under CC BY 3.0
- Original may be found
here: https://www.youtube.com/watch?v=bL8bZ9yhIAw
Mentat Wiki Resources:
- Attributed to Mentat Wiki
- Licensed under CC BY-SA 3.0
- Original may be found here: http://www.ludism.org/mentat/HomePage
Michael Searles Resources:
- Attributed to Michael
Searles
- Licensed under CC BY-ND 3.0
- Original may be found
here: https://archive.org/details/ThePowerOfVisualCommunicationWithBillionDollarGraphics
Monique Cloutier Resources:
- Attributed to Monique
Cloutier
- Licensed under CC BY 3.0
- Original may be found
here: https://www.youtube.com/watch?v=uH6ITNZcXkE
Nancy Friedman Resources:
- Attributed to Nancy
Friedman
- Licensed under CC BY 3.0
- Original may be found here: http://www.franchise-info.ca/supply_chain/2014/06/building-rapport-with-callers.html#.WJzQJk3rs2x
NOBL Resources:
- Attributed to NOBL
- Licensed under CC BY-SA 4.0
- Original may be found here: http://futureofwork.nobl.io/future-of-work/why-listening-is-so-important-to-leaders-and-how-you-can-improve
P. Wynn Norman's Resources:
- Attributed to P. Wynn
Norman
- Licensed
under CC BY 3.0
- Original may be found here: https://learn.saylor.org/mod/page/view.php?id=18765
Project IDEA Resources:
- Attributed to Project
IDEA
- Licensed under CC BY 3.0
- Original may be found here: https://www.youtube.com/watch?v=DP0QvZobN1E
Ron Segura Resources:
- Attributed to Ron
Segura
- Licensed under CC BY 3.0
- Original may be found
here: https://www.youtube.com/watch?v=yJGhlRVBD2k
Ruben Berenguel Resources:
- Attributed to Ruben
Berenguel
- Licensed under CC BY-SA 3.0
- Original may be found
here: http://www.mostlymaths.net/2011/03/learn-to-remember-everything-memory.html
Stand Up, Speak Out: The Practice and Ethics of Public Speaking:
- Provided without
attribution as requested by the work's original creator or licensor.
- Licensed under CC BY-SA 3.0
Steven R. Van Hook's Resources:
- Attributed to Steven R.
Van Hook and Saylor Academy
- Licensed under CC BY 3.0
- Original may be found here: https://www.youtube.com/watch?v=InTYNfbbYO0
Troy Hunt Resources:
- Attributed to Troy
Hunt
- Licensed under CC BY 4.0
- Original may be found
here: https://www.troyhunt.com/5-essential-tips-for-customer-care/
Tufts University Resources:
- Attributed to Tufts
University
- Licensed under CC BY 3.0
- Original may be found
here: https://sites.tufts.edu/eeseniordesignhandbook/2014/dressing-for-success/
Tyler Blain Resources:
- Attributed to Tyler
Blain
- Licensed under CC BY 4.0
- Original may be found here: http://tynerblain.com/blog/2007/03/15/ten-active-listening-skills/
University Libraries of Penn State University Resources:
- Attributed to Penn
State University
- Licensed under CC BY 3.0
- Original may be found here: https://www.youtube.com/watch?v=kLh1PvbjUt8
US Government Resources:
- These materials are in
the public domain.
Voices Compassion Education Resources:
- Provided
without attribution as requested by the work's original creator or licensor.
- Licensed
under CC BY-NC-SA 3.0
Wikipedia Resources:
- Attributed
to Wikipedia
- Licensed under CC BY-SA 3.0
- Original may be found
here: https://en.wikipedia.org/wiki/Main_Page
WISC-Online Resources:
- Provided without
attribution as requested by the work's original creator or licensor.
- Licensed under CC BY-NC 4.0
Working in the Food Service Industry :
- Attributed to BC
Cook Articulation Committee
- Licensed under CC BY 4.0
- Original may be found here: https://opentextbc.ca/workinginfoodserviceindustry/
All other resources are copyrighted, and may not be reproduced without the explicity permission from the copyright holder.