Dianna Booher's "Customer Service Communication: Power of Communicating Concern"
This video provides four tips on how you can express concern to a customer. As you watch, recognize that although the video does not directly address what you should say when you do not have an answer to a customer's question, each of the tips can be applied to that situation and help you provide reasonable responses to satisfy the customer.
Last modified: Tuesday, May 9, 2017, 12:46 PM