CUST104: Business Communications

Upon successful completion of this unit, you will be able to:

• explain the differences between oral and written communication;
  
• distinguish among the uses of different writing styles;
  
• identify when different written forms of business communication should be used;
  
• demonstrate an understanding of document organization and structure;
  
• discuss the elements needed to compose a business document that is clear, persuasive, and easy to understand; and
  
• critique an example of business writing.