Unit 3 Learning Outcomes
Upon successful completion of this unit, you will be able to:
- analyze your own listening strengths and weaknesses;
- differentiate between hearing and listening;
- illustrate how good listening skills can improve customer relations;
- contrast effective listening skills with ineffective ones;
- identify and describe verbal and nonverbal characteristics of active listening; and
- describe listening techniques required for conversing face-to-face, in a group, and on the telephone.
Last modified: Friday, May 5, 2017, 10:46 AM