• 5.2: Final Course Discussion

    • Unit 5 Discussion URL

      After you review the unit materials, please post and respond to the following topics on the course discussion board. Feel free to start your own related posts, and respond to other students' postings as well.

      1. What tips would you offer to other students taking this certificate program to best focus their efforts and maximize their success?
      2. After you have completed your final project activity for this course, what are three or four of the most important lessons you would suggest for a customer service worker just starting out?
      3. Please share what you found most useful and least useful about this Customer Service certificate program.