3.5: Unit 3 Activities
After reviewing the unit materials, please post and respond to the following topics on the discussion forum. Feel free to start your own related posts, and respond to other students' postings as well.
- When talking on the telephone, what techniques have you found useful? What might you do differently based on this unit's readings?
- When communicating over the computer, what tactics have you found useful? What might you add to those based on this unit's readings?
- What are your own most effective ways of managing your time? What tips from this unit might help you do it better?
- Have you ever worked on a team project, either at work, on the job, or just a family task? How did it go? What might you suggest?
- When talking on the telephone, what techniques have you found useful? What might you do differently based on this unit's readings?
Prepare a 300-500 word document as if you were the manager of a customer service department orienting new employees on the best practices in telephone and computer communications, as well as team work effectiveness and personal development. Based on this unit's readings, what are the key suggestions you would offer to help your new employees be effective in their positions? Once you are done with the document, post it to the discussion thread and leave comments on your classmates' work.
Please take this assessment to check your understanding of the materials presented in this unit.
Notes:
- There is no minimum required score to pass this assessment, and your score on this assessment will not factor into your overall course grade.
- This assessment is designed to prepare you for the Final Exam that will determine your course grade. Upon submission of your assessment you will be provided with the correct answers and/or other feedback meant to help in your understanding of the topics being assessed.
- You may attempt this assessment as many times as needed, whenever you would like.