• 3.2: Customer Service via E-mail and the Internet

    • Dr. Steven R. Van Hook's "Customer Service through E-mail and the Internet" URL

      Read this article on customer service through e-mail and the internet. Be sure to take careful notes to help study for the unit quiz and final exam. Spend 30 minutes visiting the featured customer workplace for examples of effective customer service tactics. If you can find employment listings of interest to you on that website, you may want to take time to investigate.