• 3.1: Customer Service and Telephone Skills

    • Dr. Steven R. Van Hook's "Customer Service Telephone Skills" URL

      Read this article on customer service and telephone skills. Be sure to take careful notes to help study for the unit quiz and final exam. Spend 30 minutes visiting the featured customer workplace for examples of effective customer service tactics. If you can find employment listings of interest to you on that website, you may want to take time to investigate.