CUST105: Customer Service

2.2: Dealing with Challenging Customers

• Dr. Steven R. Van Hook's "Handling Challenging Customers" URL

  Read this article on how to handle challenging customers. Be sure to take careful notes to help study for the unit quiz and final exam. Spend 30 minutes visiting the featured customer workplace for examples of effective customer service tactics. If you can find employment listings of interest to you on that website, you may want to take time to investigate.
  

• Dr. Steven R. Van Hook's "Dealing with Disruptive People" Page

  Please click on the link above and watch this video for suggestions on how to deal with difficult people.