• 2.1: Professionalism in Difficult Situations

    • Dr. Steven R. Van Hook's "Extraordinary Customer-Service Situations" URL

      Read this article on dealing with extraordinary customer-service situations. Be sure to take careful notes to help study for the unit quiz and final exam. Spend 30 minutes visiting the featured customer workplace for examples of effective customer service tactics. If you can find employment listings of interest to you on that website, you may want to investigate those.