1.5: Unit 1 Activities
After you have reviewed this unit, please post and respond to the following topics on the community Discourse forum. Feel free to start your own posts and respond to those of other students. If you do not yet have a Discourse account, you can create one here, free of charge.
- What sort of customer service job might you like to find? Would you prefer working in a face-to-face situation, or through a remote customer service center? What industry would you like to work in?
- Describe an interaction you've been involved with - either personal or professional. What steps did you take to make a favorable impression? How might you use the lessons from this unit to make even better impressions?
- As a customer, what needs and wants do you hope to have fulfilled by customer service providers? Do they match those covered in this unit?
- What sort of customer service job might you like to find? Would you prefer working in a face-to-face situation, or through a remote customer service center? What industry would you like to work in?
Prepare a 300-500 word document as if you were the manager of a customer service department hiring new workers for your staff. Based on this unit's readings, what are the key traits and skills you would want to see in applicants as you choose whom to interview? Once you are done with the document, feel free to share it with other students in the discussion forum.
Please take this assessment to check your understanding of the materials presented in this unit.
Notes:
- There is no minimum required score to pass this assessment, and your score on this assessment will not factor into your overall course grade.
- This assessment is designed to prepare you for the Final Exam that will determine your course grade. Upon submission of your assessment you will be provided with the correct answers and/or other feedback meant to help in your understanding of the topics being assessed.
- You may attempt this assessment as many times as needed, whenever you would like.