3.1: Group Communication
Read Chapter 10 in its entirety for an in-depth discussion of group communication and its functions. Pay close attention to the definition of groups and teams. In this chapter, you will read about the formation of groups, our roles in these groups, and how communication facilitates production and decision-making. After reading the chapter, complete the discussion questions and write definitions for the key terms listed at the end of the chapter. These assignments will help prepare you for the final exam.
Read this chapter, starting with the chapter introduction. This chapter reinforces basic concepts of group communication challenges as encountered in the workplace. Attempt the exercises at the end of each section as well as the chapter exercises in section 9.7.
These three video clips give insight into how we communicate in small groups. In the first selection, Alexandra Riecke-Gonzales and her students discuss the process of group communication and how technology has changed our notions of groups from face-to-face collections of people to group members connected by technology. In the second selection, Professor Carl Isaacson gives an overview of the components of group communication, and he leads the class in a discussion of the conflicts that can occur during group decision making. Lastly, Ryan Guy discusses the process of creative and critical thinking that assist or hinder successful group communication.
These videos explain theories and models of group communication and give examples. Listen in particular for information about group development, group functions, and the applications of theory that make for successful group decision making.
In this short video Ryan Guy explains the stages of group formation and group development. These include forming, storming, norming, and performing. As you view this selection watch for the discussion of the four types of roles members take on in groups. These include task-oriented roles, social-emotional roles (relationship maintenance roles), procedural roles, and individual roles (also known as self-centered behaviors).
Watch these two short videos that explains the stages of group decision making. In the first video Ryan Guy explains the systematic model of group decision making, or problem solving. In the second video the diamond model of group participation is explained. Watch for the four components of problem-solving, which include: defining and analyzing the challenge; determining measurement criteria; identifying solutions; evaluating solutions; and selcting a solution.