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ENGL210: Technical Writing

3.3: Common Letter Purposes
- 3.3.1: Application Letters
  - David McMurrey's "Job Application Letters: Show Your Best Stuff, Get that Interview" Page
    Read this article.
- 3.3.2: Inquiry Letters
  - David McMurrey's "Inquiry Letters: Ask for Information in a Professional Manner" Page
    Read this section and the two sample letters.
- 3.3.3: Complaint and Adjustment Letters
  - David McMurrey's "Complaint and Adjustment Letters: Go Ahead and Gripe, but in a Professional Manner" Page
    Read this section and the sample letters.
  - Writing Activity: Complaint and Adjustment Letters Assignment
    Prepare either a letter of complaint to a business or service provider or a response to a letter of complaint (an adjustment letter) as if you are business person replying to a disgruntled client or customer. In a paragraph (50-75 words), discuss what you must keep in mind about your audience to effectively write the type of letter you selected. What choices did you make in your writing to help preserve the business relationship?