• 4.1: Understanding Oral versus Written Communication

    • Business Communication for Success: "4.1: Oral versus Written Communication"

      This section describes the differences between spoken and written communication. Make sure to practice your understanding of the reading by doing the exercises presented at the end of the section.

    • Oral vs. Written Communication Page

      Watch this video, paying particular attention to the differences between the communication formats that are discussed. Be aware that some of the terms used in this lecture may be unfamiliar to you. In particular, in the final section of the lecture, two important terms are asynchronous - which refers to events that do not happen at the same time - and contextual - meaning "depending on the context."