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CUST104: Business Communications

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  • Unit 3: Listening to Your Customers /
  • 3.4: Techniques of the Ineffective Listener
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  • 3.4: Techniques of the Ineffective Listener

    • Boundless Communications: "Causes of Poor Listening" Page

      Read this section to learn about the causes of poor listening. Can you think of a time when your ability to communication has been hindered by each of these causes of poor listening?

    • Harvard Kennedy School, Shorenstein Center and Carnegie-Knight Initiative: Journalist's Resource: "Multitasking, social media and distraction: Research review" Page

      Read this article about the many distractions we face in a digital world. Explore the ways in which you multi-task and how this might be impacting your ability to effectively listen. Choose two or three of the articles listed at the bottom and do some further reading on this subject.

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