• 1.1: What Is Crisis Communication?

    • Rick Kelly's "What Is Crisis Communications?" Page

      Watch this brief video on how crisis communication is viewed from a business perspective. In this video, Rick Kelly, Director of Crisis Communications at Triad Strategies, defines crisis communication and discusses the importance of developing a crisis communications plan.

    • The Community Tool Box: Phil Rabinowitz's "Handling Crises in Communication" URL

      Read this article for an overview and definition of crisis communication and crisis communication management. This reading also addresses reasons why crisis communication is important. Note that it is not necessary to read the other chapters referenced and linked in this reading.

    • Missouri State University: Samuel Dyer's "What Is a Crisis?" URL

      Select "View in iTunes" for the lecture titled "What Is a Crisis?" There are some administrative remarks at the beginning of the lecture, so you may start the lecture at approximately 2 minutes. In this lecture, Dyer discusses how Timothy Coombs, a noted crisis communication author and researcher, looks at defining crisis and how management and employees often have different perceptions about what dictates a crisis.